Legal notice

Legal Notice (Impressum)

Last Updated: October 9, 2026

Business Information

Business Name: The Prime Finder

Business Address: Scherzergasse 1, 1020 Vienna, Austria

Email: support@theprimefinder.com

Phone: +43 1 3327588

Business Website: theprimefinder.com

2. Business Activity

The Prime Finder operates an online store specializing in packaging products and supplies for businesses and individual customers.

Our product range includes e-commerce shipping boxes, apparel packaging boxes, pizza and shipping boxes, shoe boxes, wrapping sheets, sealing stickers, labels, and other packaging materials.

We offer packaging products in different sizes, styles, and formats to meet a variety of packaging and shipping needs. Product specifications and available options are displayed on the relevant product pages.

3. Customer Service

We aim to provide clear information and helpful assistance throughout the purchasing process.

Customers can contact us regarding product specifications, packaging options, order details, payments, shipping, returns, refunds, or other questions about our products and services.

Customer Support Hours: Monday – Sunday, 9:00 AM – 6:00 PM.

4. Order Processing and Shipping

Orders are processed after successful placement and payment confirmation, subject to product availability and any applicable preparation or production requirements.

Depending on the product, orders may be handled with the assistance of third-party suppliers, production partners, fulfillment providers, or shipping companies.

We currently offer shipping within Austria. Information about processing times, estimated delivery periods, shipping charges, and delivery conditions is provided in our Shipping Policy and, where applicable, on product pages and during checkout.

5. Returns, Refunds, and Cancellations

Our return and refund conditions explain how customers can request a return, when refunds may be available, and how return requests are handled.

Packaging products may have different requirements depending on their condition and whether they have been customized or produced according to specific customer requirements.

Please review our Return and Refund Policy for further information. Any applicable statutory consumer rights, including rights relating to faulty or non-conforming products, remain unaffected.

6. Privacy and Data Protection

We process customer information as necessary to operate our online store, manage orders, arrange deliveries, respond to inquiries, and provide our services.

Further information about personal data collection, use, storage, and applicable privacy rights is available in our Privacy Policy.

7. Intellectual Property

Website materials, including text, photographs, graphics, logos, and other content, may be protected by intellectual property laws.

Such materials may not be copied, reproduced, distributed, or used commercially without appropriate authorization, except where permitted by applicable law.

Customers are responsible for ensuring that any artwork, logos, or other materials they submit for customized packaging do not infringe the rights of third parties.

8. Third-Party Services

Our online store may rely on third-party services for payment processing, website functionality, order fulfillment, and shipping.

External websites and service providers may be subject to their own terms and privacy policies. Customers should review those terms when using the relevant services.

9. Product Information and Availability

We make reasonable efforts to provide accurate product descriptions, images, dimensions, materials, prices, and availability information.

Packaging products may differ in size, format, material, or other specifications depending on the selected product or available options. Customers should review the relevant product details before placing an order.

Product availability, pricing, and specifications may change. Applicable prices and purchase conditions will be displayed on the website or at checkout before an order is completed.

10. Legal Disclosure

This Legal Notice provides information about The Prime Finder and how customers can contact our business.

Additional legal disclosures, including the registered legal name, business registration details, VAT identification number, or competent authority information, will be provided where required by applicable Austrian or European Union law.

11. Contact Information

For questions about our packaging products, orders, shipping, or other business matters, please contact us:

The Prime Finder