Return and Refund Policy

Last updated: October 9, 2026

At The Prime Finder, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below for information about eligibility, return procedures, and refunds.

1. Return Period

We accept return requests within 30 days of delivery. To qualify for a return, you must contact us within this period and receive instructions from our customer support team.

2. Return Eligibility

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received.

• Be returned with its original packaging, where applicable.

• Include any original tags, accessories, and components supplied with the product.

• Be accompanied by proof of purchase, such as an order confirmation or receipt.

Items that do not meet these conditions may not qualify for a return, subject to applicable consumer protection laws.

3. How to Request a Return

To start a return, contact us using the details below:

Email: support@theprimefinder.com
Phone: +43 1 3327588
Business Address: Scherzergasse 1, 1020, Vienna, Austria

Please provide your order number and the reason for your return. Our team will review your request and explain the next steps, including the applicable return instructions.

Please do not send items to our business address as a return without first contacting us and receiving return instructions.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can review the issue and explain the appropriate resolution.

For returns due to a change of mind or other reasons not attributable to us, the customer may be responsible for return shipping costs where permitted by applicable law. Any applicable costs and instructions will be communicated before the return is completed.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. The time it takes for the funds to appear in your account may depend on your payment provider or bank.

Where applicable, refunds will include the amounts required by law. Original shipping charges, return shipping costs, and any deductions will be handled in accordance with the circumstances of the return and applicable consumer protection laws.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@theprimefinder.com. Include your order number and, if possible, photographs showing the issue.

We will review the information and work with you to determine an appropriate solution in accordance with applicable law.

7. Exchanges

If you would like to exchange an item, please contact our customer support team before sending it back. Exchange availability depends on the product and stock availability. If an exchange is not possible, we will explain the available options.

8. Statutory Consumer Rights

This policy does not limit or replace any mandatory consumer rights you may have under applicable law, including any applicable statutory withdrawal rights for online purchases and legal rights relating to faulty or non-conforming goods.

Where applicable, statutory withdrawal rights may have different conditions and deadlines from our voluntary return policy.

9. Contact Us

If you have questions about returns, refunds, or this policy, please contact us:

The Prime Finder
Email: support@theprimefinder.com
Phone: +43 1 3327588
Support Hours: Monday – Sunday, 9:00 AM – 6:00 PM
Address: Scherzergasse 1, 1020, Vienna, Austria