Shipping Policy

Last Updated: October 9, 2026

At The Prime Finder, we aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.

1. Shipping Destinations

The Prime Finder currently offers shipping to Austria.

Please ensure that your shipping address is complete and accurate when placing an order. We are not responsible for delivery delays caused by incorrect or incomplete address information provided by the customer.

2. Shipping Costs

We offer free standard shipping on eligible orders delivered within Austria. No standard shipping fee will be charged at checkout for eligible deliveries.

Any applicable shipping charges for services not covered by standard shipping will be displayed at checkout before the order is completed.

3. Order Processing Time

Orders are processed after they have been successfully placed and payment has been confirmed.

Please allow 1–2 business days for order processing, excluding weekends and public holidays. Processing may take longer during periods of high order volume or due to circumstances beyond our control.

You will receive an order confirmation after placing your order. Where tracking is available, tracking details will be provided once your order has been dispatched.

4. Estimated Delivery Time

Our estimated standard delivery time within Austria is 3–7 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, carrier operations, public holidays, weather conditions, and other circumstances outside our control.

Order processing time is separate from the estimated delivery time. The total time from order placement to delivery includes both processing and shipping.

5. Order Tracking

If tracking is available for your shipment, we will provide the tracking information after your order has been dispatched.

You can use the tracking link to check the latest available delivery updates. Please allow some time for tracking information to appear after dispatch.

6. Delayed or Missing Shipments

Although we aim to meet the estimated delivery timeframe, occasional delays may occur due to carrier issues, severe weather, public holidays, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will assist you in checking the shipment status and identifying the appropriate next steps.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible at support@theprimefinder.com.

We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us at support@theprimefinder.com. Include your order number and, if possible, photographs of the item and its packaging.

We will review the issue and work with you to determine an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

9. Contact Information

If you have any questions about shipping or delivery, please contact us:

Business Name: The Prime Finder
Email: support@theprimefinder.com
Phone: +43 1 3327588
Business Address: Scherzergasse 1, 1020, Vienna, Austria

We appreciate your order and thank you for shopping with The Prime Finder.